Quality and safety at The Skin Hospital

At The Skin Hospital, clinical governance is our way of making sure you receive the safest, highest-quality care possible. It means we have clear systems and standards in place to guide how our doctors, nurses, and staff work together, learn, and continually improve. From infection control and treatment safety to staff training and patient feedback, clinical governance helps us ensure that every decision we make puts your wellbeing first.

Quality and Safety Data 2025

Our patient resources

We want all patients and carers to feel informed and supported at every stage of their care. You may also wish to view our patient resources page which brings together useful information, guides, and resources to help you prepare for appointments, understand your treatment, and manage your ongoing skin health with confidence.

Clinical Governance Framework

Clinical governance is not about compliance. High performing health services achieve great outcomes by taking actions that go beyond compliance.

At The Skin Hospital, these actions include:

Creating a vision for the future that is clearly communicated and contains specific and quantifiable goals for improving care
Meaningful consumer partnerships where the consumer is at the centre of care and viewed as a critical partner in the design and delivery of healthcare
Developing the organisational culture where a ‘just’ culture exists with staff who are supported, and their wellbeing prioritised
An environment that nurtures continual learning and improvement where staff are provided with opportunities and encouragement to further their skill set and qualifications
Meaningful clinical leadership where strong, transparent, supportive, and accessible leadership fosters a culture of learning, accountability, and openness, with strong clinical engagement
Supportive teamwork where staff are supported at all levels of the organisation by skilled management
A keen focus on quality improvement where established methods and data are used to drive and design actions to improve safety and quality

The Skin Hospital is committed to delivering excellence in quality care and providing the highest possible levels of patient clinical safety. We recognise that we must continue to monitor and continually raise our standard of care by reporting, reviewing, and responding to our performance. The purpose of our Clinical Governance Framework is to demonstrate our commitment to the quality and safety of our patients.

Clinical Governance Framework

Risk Management Framework

Informed risk-taking and the effective management of risk is vital in supporting The Skin Hospital to achieve its strategic objectives. To be commercially & clinically relevant, effective and promote performance and good governance, risk management should:

Create and protect value
Be integrated into decision-making and organisational processes
Help make informed choices to enable allocation of scarce resources
Be focused on managing uncertainty
Be tailored, practical and fit-for-purpose
Be dynamic and responsive to changes in its operating context
Evolve in step with the organisation’s maturity

To achieve this The Skin Hospital has developed a Risk Management Framework that sets the foundations and arrangements for designing, implementing, monitoring and improving risk management.

The Risk Management Framework outlines the overall approach for managing risk including:

The principles underpinning risk management
Roles and responsibilities related to the management of risk
The process for managing risk
The criteria for assessing risk
Guidance for reporting and escalation of risks.

Risk Management Framework

We would like to acknowledge the Traditional Custodians of the lands on which The Skin Hospital operates. For thousands of years, these lands have been cared for by Indigenous communities and their ancestors. We recognise and appreciate their ongoing connection to Country, culture, and community. We also pay our respects to the elders, past and present, of these communities, as well as to all Aboriginal and Torres Strait Islander peoples who have contributed to the cultural heritage of this country.

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